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Incorporating AI into digital banking tools can help people make better decisions and manage finances more efficiently. By leveraging elements of automation, we can create a human-machine harmony that can ultimately improve personal financial management.

RBC’s digital platforms already keep clients connected to their money. They proactively analyze spending and saving to generate insights and tailored advice so that clients can make better financial decisions. Personalized digital servicing features that anticipate people’s needs and optimize their fulfillment such as predicting an upcoming payment, enable a deeper and more trusted relationship with our clients. 

Applying machine learning techniques to personal banking is a compelling challenge. Like in natural language processing, banking data includes important context that requires strategic machine learning model application in order to account for it and make accurate predictions.

You can find more about Borealis AI’s research in this space here.

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